Huge Value to Our Corporate IT Team

We are a small IT team supporting a complex global organization with high-end technical needs and challenges. TeleStrategy helps us by doing all of the upfront legwork, vendor/order management, and support ticket follow-up. We benefit tremendously during all 3 telecom phases; during vendor selection – TeleStrategy provides multiple options allowing us to make the best decisions for the business; once orders are signed – TeleStrategy keeps in contact with the vendors to verify dates so that ECI sources are scheduled properly; and when issues arise with services – TeleStrategy escalates our tickets with the vendors and stays on them until the issues are resolved. Each of these has a huge value to our corporate support team. And I cannot recall ever feeling like we were waiting on TeleStrategy when it comes to any of our initiatives. Always very timely and meeting or exceeding our expectations.